The case for change
TSS isn't broken. It's just standing still while the work moved on.
Nothing here is a criticism of how Eventmen runs — it's a list of the places the software makes good people work harder than they need to.
Everything happens at a desk
On TSS today
Availability, contracts and returns all live on a system the crew can't reach from a site in Coventry at 6am.
After the move
Any authorised person, any device, live data — load lists ticked off on a phone as the lorry is packed.
Accounts get re-keyed by hand
On TSS today
Hire values are retyped into the accounts package. Every retype is a chance to transpose a figure or miss a credit note.
After the move
Invoices and credit notes post straight to Xero; payments come back so aged debt sits on the customer record.
Nobody outside the office can self-serve
On TSS today
Every availability question, quote copy and delivery time is a phone call into the office.
After the move
Customers get their quote, contract and documents through a link — the office handles exceptions, not admin.
Reporting can't answer the real question
On TSS today
"Which chalets earned their keep last season, and which sat in the yard?" takes a spreadsheet export and an afternoon.
After the move
Utilisation and margin per category, per asset, per customer — on screen, current, no export needed.
Change waits on a legacy vendor
On TSS today
A new product line or a new pricing rule means a support ticket and a release cycle you don't control.
After the move
Product types, rate cards and workflows are configuration — new ideas ship in days.
Business continuity sits on one box
On TSS today
Legacy on-premise systems concentrate risk: one server, one backup routine, one bad week.
After the move
Managed cloud hosting, continuous backups, and no single machine standing between you and a season.
What it adds up to
~1 day/week
of admin time currently spent re-keying and chasing between systems
0
licence seats you have to ration — the crew all get access
Same season
target for going live: build over winter, parallel-run, cut over out of season
The time figure is an estimate to be confirmed with your team during discovery — it's the first thing we'd measure rather than assume.